Refund and Return Policy

We want you to be completely satisfied with your purchase from us! If you’re not, here’s how our 7-day refund and return policy works:

Eligibility for Returns

You can return most items within 7 calendar days of receiving your order if they meet the following conditions:

  • New and Unused: The item must be in its original, brand-new condition, exactly as you received it.
  • Original Packaging: All original packaging, including boxes, manuals, cables, and accessories, must be intact and included.
  • Proof of Purchase: You’ll need your original order number or receipt.

Items Not Eligible for Return

For hygiene and safety reasons, or due to the nature of the product, some items may not be eligible for return unless they are defective upon arrival. These exceptions will be clearly noted on the product page. Examples might include:

  • Used screen protectors (once applied)
  • Earbuds/headphones (if opened and used)
  • Software or digital downloads

How to Initiate a Return

  1. Contact Us: To start a return, please contact our customer service team within the 7-day return window at [Your Customer Service Email/Phone Number]. Please provide your order number and the reason for your return.
  2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
  3. Package Your Item: Carefully pack the item in its original packaging, ensuring all components are included. Write the RMA number clearly on the outside of the package.
  4. Ship It Back: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days (this may vary depending on your bank or payment provider).
  • Shipping Costs: Please note that original shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 24-48 hours of delivery) with photos of the damage. We will arrange for a replacement or a full refund, and we’ll cover the return shipping costs in these cases.